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Global Service & Support

Local support across three continents for testing across entire product life cycles.

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To get to market first, you need high-touch service and support to ensure the highest product throughput and quality in test automation systems. OptoFidelity is headquartered in Finland with sales and service teams in the US, China, South Korea, and Taiwan. In the US, our teams are located in Cupertino, CA, and Redmond, WA. We also have a presence in Seoul, South Korea, Taipei, Taiwan, Hong Kong, Shenzhen, and Suzhou, China. In Zhuhai, China, we have our state-of-the-art manufacturing center and regional HQ office.

OptoFidelity continuously supports its customers throughout the product lifecycle to ensure only the highest quality products. Our expertise in metrology, optics, computer vision, algorithms, and control systems allows us to seamlessly assist in developing the test and analysis methodologies for your team.

Delivered and maintained over 9,000 test systems since 2005

Local support available on
three continents

Systems deployed for
10+ years without  interruption

Predictive Maintenance

Predictive maintenance increases overall throughput. Our team is always available to assist in setting up systems that will help you recognize potential issues or errors before they even occur. We will work with your team from the start to evaluate, design and deploy your automated testing solution.

A remotely monitored production line is recommended to maximize uptime in your process. OptoFidelity can install an automated alert system to send updates to your team using sensors or software plug-ins.

Measurament Services OptoFidelity 2   OptoFidelity_HMD_IQ _Testing_Image_Quality_of_Head_Mounted_Displays

Technical Assistance and Training

OptoFidelity prides itself on quick system installations, engaging on-site support, and smooth transitions for all deliveries. Each of these deliveries will include an installation package that contains comprehensive training and Level 1 Service. Our support team also provides a maintenance manual, which will be a helpful resource that can provide insight into simple operation mishaps to save downtime. With our different service levels, we also offer in-depth technical training, system calibration, and system maintenance services.

For more information on these additional services, review the service packages listed in the table below:

Service Level 1 Service Level 2 Service Level 3
  • Recurring annual 60 hours of remote support at support@optofidelity.com.
  • Guaranteed spare parts availability.
  • Guaranteed software upgrades free of charge, if applicable.
  • Recurring annual 80 hours of remote support at support@optofidelity.com.
  • Guaranteed spare parts availability.
  • Guaranteed software upgrades free of charge, if applicable.
  • 2 annual 2 days at-site system maintenance visits.
  • Additional remote or on-site software development and engineering support with 20% discount.
  • Unlimited amount of remote support at support@optofidelity.com
  • Guaranteed spare part availability.
  • Critical spare parts delivery within 3 business days.
  • Guaranteed software upgrades free of charge, if applicable.
    4 annual 3-day system maintenance visit including system maintenance and other, customer selectable, on-site support (such as training, calibration).
  • Additional remote or on-site software development and engineering support with 20% discount.

 

A vast library of training videos is available from our support team. We adapt these videos to fit the understanding of different levels of operators. The content of these videos can range from unpacking, getting your equipment set up and running and how to perform regular maintenance checks. Our team is continually available for any quick how-to questions or concerns.

On-site support  

As a part of OptoFidelity’s value promise, software development and engineering support are always available to ensure lifelong system adaptation to changing market requirements.

Irrespective of your requirements, our service team is always ready to support your R&D team as they develop the next great product. Our range of services include:

  • R&D consulting
  • Optics design and system implementation
  • Project management
  • System calibrations

Our robots are built to require very minimal maintenance. We strive to add value to your process through our proven global support. Our team can support your entire product lifecycle from research to mass production.

We believe through partnership with OptoFidelity, we are able to speed up our R&D
development process and to deliver solutions with excellent user experience.
 
"We believe through a partnership with OptoFidelity, we are able to speed up our R&D
development process and to deliver solutions with excellent user experience.”
- Atmel R&D Team

 

Let's talk about how OptoFidelity can best support you. 

Contact Us
OptoFidelity

OptoFidelity was born under the northern lights in the Finnish high technology community. Daring to dream big has been something that we’ve been doing all the way.

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QUICK LINKS
Sales

+358 44 430 0100

sales@optofidelity.com

Support

+358 44 430 0111

support@optofidelity.com

Logistics & Invoicing

+358 44 430 0122

info@optofidelity.com

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