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Service & Support

We provide local support for entire product life-cycles on three continents.

Resource center and service packages

OptoFidelity prides itself on quick system installations, engaging on-site support, and smooth handover transitions for all deliveries. Each of these deliveries will include an installation package that contains comprehensive on-site training and Level 1 Service. For an additional fee, we also offer in-depth technical training, system calibration, and system maintenance services. For more information on these additional services, review the service packages listed in the table below.

Service Level 1 Service Level 2 Service Level 3

60 hours of remote support (annually) at support@optofidelity.com.

Guaranteed spare parts availability

Guaranteed software upgrades free of charge (if applicable)

80 hours of remote support (annually) at support@optofidelity.com.

Guaranteed spare parts availability.

Guaranteed software upgrades free of charge (if applicable)

2 annual 2 days at-site system maintenance visits.

Additional remote or at-site sw development and engineering support with 20% discount.

Unlimited amount of remote support (annually) at support@optofidelity.com

Guaranteed spare part availability.

Critical spare parts delivery within 3 business days. 

Guaranteed software upgrades free of charge (if applicable)

4 annual 3 days system maintenance visit including system maintenance and optionally other, customer selectable, at-site support (such as training, calibration).

Additional remote or at-site sw development and engineering support with 20% discount.


Table: OptoFidelity Service Levels


As a part of OptoFidelity’s value promise software development and engineering support are always available to ensure lifelong system adaptation into changing market requirements.

The latest manuals and other documents are available via OptoFidelity Technical Support.

Inhouse R&D support and consulting

OptoFidelity continuously supports its customers throughout the product lifecycle to ensure only the highest quality products. Our expertise in metrology, optics, computer vision, algorithms, and control systems allows us to seamlessly assist in developing the test and analysis methodologies for your team. Irrespective of your requirements, our service team is always ready to support your R&D team as tehy develop the next great product. 

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Picture: OptoFidelity Services & Support

Manufacturing build-up project management

OptoFidelity’s professional support teams are available to serve customers on three continents (Europe, Americas, and Asia). In China alone, we have supported mass production in Chengdu, Chongqing, Kunshan, Nanjing, Shanghai, Shenzhen, Tianjin, Yantai, Zhengzhou and Zhuhai.

No matter where you are in the world, OptoFidelity’s world class teams are ready to collaborate on a multitude of projects. We pride ourselves on the longevity of our delivered systems and the technical prowess of our teams. This is exemplified by the fact that OptoFidelity has delivered and maintained more than 8000 test systems worldwide since 2005.